About Us

Experienced

Independent

Empathetic

At SHIFT, we firmly believe that applying sustainability standards to the UK’s existing building stock doesn’t mean having to choose between the bottom line, the quality of build or the planet. In our view, all three can be achieved so everyone benefits. Plus, there’s the opportunity to tackle some important societal issues at the same time, such as fuel poverty.

We combine a pragmatic understanding of our clients’ needs with a passion to protect the planet. We take delight in making our clients’ lives easier whilst also enabling them to create sustainable buildings.

We’ve been calculating and reporting on energy use and carbon emissions for over 15 years. SHIFT’s qualified and experienced staff all have Chartered Environmentalist status from the Institute of Sustainability and Environmental Professionals, or are studying for this accreditation.

We’re also very proud of our independence: as a company, we’re not aligned to any other corporate operation so our clients can be confident that our advice is unbiased and in their best interests.

Meet The Team

Richard Lupo

Richard Lupo

Richard Lupo, Managing Director, FISEP, CEnv

Richard is a Chartered Environmentalist and Fellow Member of the Institute of Sustainability and Environmental Professionals (ISEP).  As well as heading SHIFT services since 2009, he has also carried out countless environmental assessments for a wide range of clients.  Assessments include:

  • SHIFT assessments bespoke for UK social landlords
  • ESOS compliance – care homes, nurseries, supermarkets
  • SECR – social landlords, law firms, building firms
  • Code for Sustainable Homes assessments – home builders
  • Bespoke assessments for multiple variations of the above – all of the above!

Richard is also the author of “Happiness by numbers” which explains the science of measuring wellbeing and how to include environmental protection.  As well as giving households useful advice on making environmental improvements to homes, it is also aimed at the emerging mega-trend of measured social value / wellbeing, most immediately how to address the “S” part of ESG.  A blog on the book is here: “Happiness by numbers”

Richard trained and qualified over 300 CfSH assessors as well as training building professionals on Housing Quality Indicators and sustainable refurbishment. At Imperial College London Richard developed a waste silt recycling process, gained an MSc in Environmental Engineering and studied the impact of new regulations on hazardous waste disposal.

Isabel Mills

Annie Murray

Senior SHIFT Environmental Assessor, MSc, BSc, PISEP

Annie has an MSc in Oceanography, and also achieved a first class BSc Geography degree. She is interested in sustainability, and uses her knowledge of environmental issues to apply this to real world projects. Studying both Geography and Oceanography has equipped her with strong skills to work with a company actively fighting to protect the environment.

Annie’s passion for the environment primarily comes from learning about climate change and completing research projects and assessments on paleo-environments, which help to inform our response to present day environmental change. Annie’s key skills are:

  • Effectively communicating with different stakeholders to establish the exact requirements of an assessment
  • Planning and organising projects, with the completion of a succinct report including all relevant information
  • Use of GIS software to present population and geographical data

In a previous role, Annie worked with the Cheshire Wildlife Trust where she lent a helping hand to nature in order to preserve it for others to enjoy. Examples of tasks she completed include:

  • Helping to build new walkways in local woodland.
  • Undertook water vole survey with other volunteers.
  • Cleared invasive plant species.

Annie is actively working towards her ISEP accreditation.

Isabel Mills

Rachael Angel

SHIFT Assistant

With many years of experience across various roles, Rachael brings a rich tapestry of skills and qualities to her work. Her diverse career path has endowed her with expertise in conducting thorough domestic energy assessments, crafting detailed energy reports, and effectively liaising with clients to ensure their needs are met. She is driven by a deep passion for the environment, the well-being of people and helping to create sustainable and energy-efficient homes.

Rachael’s extensive experience includes working in cable tv and telephony planning, customer service, contract management, NHS, counselling and environmental consulting. Each of these roles has honed her ability to communicate complex information clearly, manage projects efficiently, and foster strong client relationships. She assists with team projects, administration, and invoicing.  Her attention to detail and commitment to sustainability shine through in every project she undertakes. Rachael has also qualified as an Elmhurst accredited Domestic Energy Assessor.

Outside of work, Rachael is a lover of the outdoors. She finds joy in gardening, walking and exploring wildlife and nature.  She also enjoys listening to music and treasures time spent with her family and friends.

Isabel Mills

Asher Holby

SHIFT Environmental Assessor, BSc, GradISEP

Asher has a BSc Hons in Integrated Wildlife Conservation from the University of the West of England, where he developed his interest in the environment, sustainability, and biodiversity. He is passionate about conservation and sustainability and uses the skills gained from his degree and work experience to work as a SHIFT Assessor and actively make a difference in protecting the environment.

Asher has produced reports on the use of Unmanned Ariel Vehicles (UAVs) and Geographical Information systems (GIS) technology to accurately survey vegetation, as well as the use of Landsat data and GIS to assess impacts of flooding scenarios on wildlife and people.

Alongside his studies, Asher worked for three years at Westbury Wildlife Park Foundation as a volunteer. This charity provides a community green space which also helps to preserve and protect local flora and fauna and promotes physical and mental wellbeing. Having been derelict for the previous 30 years, this project mainly involved leading groups of volunteers in restorative work such as habitat creation, species surveys and community outreach. His contribution to the park is ongoing and he continues to carry out survey work to contribute to the long-term species data within the park.

Asher loves the outdoors and is a keen surfer, windsurfer, and scuba diver. He loves to be in, on or near to the ocean and long walks with his partner Matilda and their rescue greyhound, Dorothy.

Isabel Mills

Tom Simpson

SHIFT Environmental Assessor, AISEP

Tom is an experienced Environmental Assessor and has been with us at SHIFT for four years delivering carbon reporting and reduction plans, sustainability strategy development, SHIFT environmental reporting and energy audits.

He brings over 10 years’ experience from the housing sector, with roles spanning social tenancy and asset management, private sector housing services and supported and sheltered housing. This work focused on business improvement, delivering value for money and strategic commissioning. During this time Tom developed his interest in environmental performance in the built environment and the role of data in driving improvement; he formalised this by completing an Environmental Diploma with the Open University and he now combines his sector knowledge with technical expertise to help clients reduce their environmental impact.

Tom is an Associate Member of the Institute of Sustainability and Environmental Professionals (ISEP).

Isabel Mills

Steve Bullock

SHIFT Environmental Assessor, GradISEP

Steve has a BSc Hons in Environmental Science from The Open University, an achievement which was driven by his passion for sustainability and biodiversity.

Steve has produced research reports covering the causes, effects and potential solutions associated with climate change, biodiversity loss and sustainable food production. Using climate models has made him fully aware of the need to reduce carbon emissions. Steve has 20 years of experience working in the construction sector, project managing and client liaison.

In his spare time, Steve has a passion for the outdoors, walking the countryside by volunteering as a walk leader for the local walking festival or with his family and dogs. He also loves off road cycling and surfing.

Steve is working towards his professional qualifications with the Institute of Sustainability and Environmental Professionals (ISEP).

Isabel Mills

Zoe Bennett

SHIFT Environmental Assessor, BSc

Zoe has a BSc Hons in Combined STEM from The Open University, a degree which focused on climate change and renewable energy technologies. This fostered a deep interest in the sustainability of energy systems, and gave her extensive experience working with varied datasets and report writing.

Alongside study Zoe volunteered with a local agricultural experiment, where she helped with a variety of tasks including earthworm surveys, tree planting, and soil sampling. An experience that helped prepare her to work as an Assistant Ecologist in the development sector, where collected data informed mitigation strategies. The regular site work of this role required careful observation and good teamwork, which was often rewarded with sightings of bats and newts.

In her spare time, Zoe enjoys walking, engaging with a local community woodland, and finding innovative ways to use scrap fabric from her numerous sewing projects. She also gets plenty of exercise dancing with a Morris side, attending events that range from folk festivals to performing at weddings. Helping to spread knowledge about an unusual but fun tradition.

Isabel Mills

Dan Noble

SHIFT Environmental Assessor, BSc

Dan has a BSc Hons degree in Geography and Environmental Science from the Open University where his passion for conservation, sustainable living and climate action became a large part of his life and career goals, focussing heavily on the Ecosystem Services of public, urban areas.

Enthusiastic about small-space living, Dan has a passion for alternative living solutions, especially within cohousing and community housing projects, as well as tiny home architecture projects which stems from his time in Australia where he completed his first van living space design and build.

Dan brings with him over 15 years’ experience of customer service management, retail management and leisure park management, as well as currently studying towards his bat surveying license in his spare time.

On days off work, he will be found hiking the long-distance trails of the UK, as well as the valleys closer to home with his partner. A keen camper and lover of all things outdoors from kayaking to climbing, Dan is a public rights of way volunteer with Cotswold National Landscape where he helps maintain public footpaths in the area.

Isabel Mills

Millie Bateman

SHIFT Environmental Assessor, GradISEP, BSc

Millie has a BSc Hons in Environmental Biology from the University of Nottingham, where she developed her passion for protecting the environment. She is interested in climate change mitigation, sustainability and biodiversity and has extensive experience in report writing and data management. These skills were enhanced during her dissertation on underutilised crops, where she hand-collected data, contributing to an ongoing, EU-funded project.

Previously Millie completed an Environmental Internship within the building materials industry, where she gained experience in engaging with clients and various governing bodies, alongside completing a project on quarry restoration, which included carrying out ecological surveys and species identification in limestone grasslands. Millie grasps new opportunities, which gained her a place on a Sustainability and Entrepreneurship summer school in France, where she participated in a “Climate Fresk” workshop and attended business trips with sustainable brands. She has also completed a module in Barcelona; “Air Pollution Field Course”, which required data collection using air sensors, GIS mapping and report writing.

Millie loves the outdoors and volunteering with local councils to promote biodiversity and conservation. She spends much of her time walking with her partner, refilling her reusable jars and bottles at the local zero-waste shop, and visiting her family and the beautiful views in Wales. She is also a cheerleader, competing nationally, despite only trying the sport in university.

Eoin McQuone

ISEP

Corporate Partnership Programme

At SHIFT we are proud to be an ISEP corporate member. This means we have joined ISEP’s mission to transform the world to sustainability. Leading organisations such as the Environment Agency, Siemens, Skanska, Network Rail, and Rolls Royce have partnered with ISEP and developed their workforces’ productivity, resilience and growth against a backdrop of numerous sustainability and climate threats, which underpins the success of their organisation.

Within the partnership, we are able to gain support, skills and resources that help us become a forward-thinking, sustainable and competitive business. We share knowledge, learn and lead on all things environment and sustainability related, driving policy change, guidance, frameworks, and professional standards.

See our listing here.

Eoin McQuone

National Housing Federation

Sector Supplier

We are a National Housing Federation sector supplier. A reputable commercial partner who has expertise within the social housing space.

Our vision

Our vision is to use environmental reporting to pave the way to a sustainable future. Imagine warm buildings that are inexpensive to run, surrounded by luscious biodiverse greenery and resilient to the adverse effects of climate change. The buildings are made from responsibly sourced materials and any waste is reduced and dealt with sustainably. Everyone in these buildings will enjoy being inside and outside and be safe in the knowledge that they are making their contribution to a sustainable world.

Environmental Policy

SHIFT is committed to minimising the environmental impact of its operations and products through the adoption of sustainable practices and continuous improvements in environmental performance.

Environmental Principles:

• To implement effective environmental management systems and to ensure the environmental awareness of our workforce. We encourage every employee to act in an environmentally responsible manner.

• To meet the requirements of relevant legislation in the regions we operate.

• To improve the environmental performance of our processes by preventing and reducing emissions, minimising waste and using responsibly sourced supplies.

• Contribute to sustainable development by using energy, water and raw materials more efficiently.

• To monitor/audit environmental performance and to report progress on policy objectives and improvement targets on a regular basis.

• To encourage suppliers and contractors to act in a responsible manner and maintain sound environmental practices.

Audits across 21 criteria
Boost sustainability credentials

Environmental Targets:

• Reduce carbon emissions for our office to net zero kgCO2 / m2 by 2050.

• Reduce water usage to 3m3 / employee / year by 2030.

• Divert 100% of waste from landfill by 2050.

• Ensure that 100% of office consumables are responsibly sourced by 2050.

If you would like to be part of this future, please be in touch with your query. The SHIFT team are professional environmentalists and have a vast range of experience. We look forward to hearing from you.

“SHIFT Environment’s report gave us clear insight into LHPs current sustainability performance and offers practical recommendations to improve. It’s been invaluable for guiding our environmental strategy across multiple areas of our organisation.”  

Sam Goodwin - Sustainability Manager, Lincolnshire Housing Partnership (LHP) - January 2026

‘‘It is important to us that we deliver both high quality and sustainable new homes. Annie has provided valuable guidance throughout the project, helping us to incorporate sustainability into our Employer’s Requirements in a way that is practical and achievable.’’

Thomas Hanson - Surveyor, West Kent Housing Association - January 2026

‘‘Our 2025 SHIFT assessment has highlighted both areas where we are strong, and opportunities for putting sustainability at the forefront of our operations moving forward.’’  

Benjamin James - Sustainability Manager, Moat Homes  - January 2026

“We are very pleased with our first SHIFT report, which provided valuable insight into both the strengths of our data collection and areas for improvement. We would like to thank Millie for her excellent work on the report for CHP. Her support throughout the process was greatly appreciated, and we look forward to working with SHIFT again in the future.”  

David George - Change Lead ‑ Assets, Sustainability and Assets Team, CHP  - January 2026

‘‘Our work with SHIFT this year provided valuable insight into our current position with environmental data and performance. The quality of analysis and sector benchmarking enabled us to better understand our progress and identify opportunities for the future. We look forward to continuing and expanding this work with SHIFT.’’ 

Laurence Denyer - Sustainability Specialist, A2Dominion  - February 2026

‘‘Thank you, Tom, for all the help with this and the prompt evaluation. We really appreciate the report and look forward to working with SHIFT again this year and seeing the impact of the improvements made.’’

Patrick McKendry - Sustainability Lead, Mosscare St Vincent’s Housing Group  - February 2026

“Steve combined great sector insight with robust baseline analysis to advise and guide us through introducing our foundational sustainability strategy which includes a measurable action plan, giving us confidence we can track progress towards our sustainability aims and deliver meaningful change.”

Richard DeVille - Development Director, English Rural - March 2026

“The energy audit report was thorough, insightful, and extremely valuable. Steve identified several key opportunities to improve efficiency and included clear, practical recommendations that we can act on straight away. A highly professional service that we would gladly recommend.”  

Emma Wright - Site Manager, The Genesis Centre  - March 2026

“SHIFT continues to illustrate Citizen’s environmental improvements year on year, and provides a basis for our evidence-based objectives moving forward.”

John Kyffin-Hughes - Sustainability Manager, Citizen Homes - March 2026 

“Given that SHIFT Environment are recognised as having a strong reputation for sustainability in the UK social housing sector, it was important to have our Sustainability Plan to 2030 assured by them. The result is a robust strategy which will drive improvements for our tenants across the homes we rent, the homes we build and the way we work.” 

Jonny Mobbs - Head of Sustainability, Midland Heart - April 2026

“Tom took the time to understand our priorities and context for developing our sustainability strategy and produced some clear and relevant recommendations. The proposed quarterly scorecard was particularly useful in helping us think about how to track progress. Overall, a valuable piece of work that has given us a stronger foundation to build from.” 

Patrick McKendry - Sustainability Manager, MSV  - May 2026

‘‘We have gained a much better understanding of our energy usage during the process of completing our SECR. Annie was able to provide support when addressing gaps in our consumption data with our energy broker, which enabled us to complete our new carbon footprint baseline for our recently merged organisation.’’ 

Sarah Moore - Sustainability Manager, SettleParadigm - July 2026

“Tom delivered both our SECR and SHIFT reports on time and to a high standard. The reports are clear and well presented and provide valuable insights to support our sustainability reporting.”  

Clare Gambrill - Performance & Data Insight Analyst, Coastline - July 2026