About Us

Experienced

Independent

Empathetic

At SHIFT, we firmly believe that applying sustainability standards to the UK’s existing building stock doesn’t mean having to choose between the bottom line, the quality of build or the planet. In our view, all three can be achieved so everyone benefits. Plus, there’s the opportunity to tackle some important societal issues at the same time, such as fuel poverty.

We combine a pragmatic understanding of our clients’ needs with a passion to protect the planet. We take delight in making our clients’ lives easier whilst also enabling them to create sustainable buildings.

We’ve been calculating and reporting on energy use and carbon emissions for over 15 years. SHIFT’s qualified and experienced staff all have Chartered Environmentalist status from the Institute of Sustainability and Environmental Professionals, or are studying for this accreditation.

We’re also very proud of our independence: as a company, we’re not aligned to any other corporate operation so our clients can be confident that our advice is unbiased and in their best interests.

Meet The Team

Richard Lupo

Richard Lupo

Richard Lupo, Managing Director, FISEP, CEnv

Richard is a Chartered Environmentalist and Fellow Member of the Institute of Sustainability and Environmental Professionals (ISEP).  As well as heading SHIFT services since 2009, he has also carried out countless environmental assessments for a wide range of clients.  Assessments include:

  • SHIFT assessments bespoke for UK social landlords
  • ESOS compliance – care homes, nurseries, supermarkets
  • SECR – social landlords, law firms, building firms
  • Code for Sustainable Homes assessments – home builders
  • Bespoke assessments for multiple variations of the above – all of the above!

Richard is also the author of “Happiness by numbers” which explains the science of measuring wellbeing and how to include environmental protection.  As well as giving households useful advice on making environmental improvements to homes, it is also aimed at the emerging mega-trend of measured social value / wellbeing, most immediately how to address the “S” part of ESG.  A blog on the book is here: “Happiness by numbers”

Richard trained and qualified over 300 CfSH assessors as well as training building professionals on Housing Quality Indicators and sustainable refurbishment. At Imperial College London Richard developed a waste silt recycling process, gained an MSc in Environmental Engineering and studied the impact of new regulations on hazardous waste disposal.

Isabel Mills

Annie Murray

SHIFT Environmental Assessor, MSc, BSc, GradISEP

Annie has an MSc in Oceanography, and also achieved a first class BSc Geography degree. She is interested in sustainability, and uses her knowledge of environmental issues to apply this to real world projects. Studying both Geography and Oceanography has equipped her with strong skills to work with a company actively fighting to protect the environment.

Annie’s passion for the environment primarily comes from learning about climate change and completing research projects and assessments on paleo-environments, which help to inform our response to present day environmental change. Annie’s key skills are:

  • Effectively communicating with different stakeholders to establish the exact requirements of an assessment
  • Planning and organising projects, with the completion of a succinct report including all relevant information
  • Use of GIS software to present population and geographical data

In a previous role, Annie worked with the Cheshire Wildlife Trust where she lent a helping hand to nature in order to preserve it for others to enjoy. Examples of tasks she completed include:

  • Helping to build new walkways in local woodland.
  • Undertook water vole survey with other volunteers.
  • Cleared invasive plant species.

Annie is actively working towards her ISEP accreditation.

Isabel Mills

Rachael Angel

SHIFT Domestic Energy Assessor (DEA)

Rachael is an Elmhurst accredited Domestic Energy Assessor driven by a deep passion for the environment, the well-being of people and helping to create sustainable and energy-efficient homes. With several years of experience across various roles, Rachael brings a rich tapestry of skills and qualities to her work. Her diverse career path has endowed her with expertise in conducting thorough domestic energy assessments, crafting detailed energy reports, and effectively liaising with clients to ensure their needs are met.

Rachael’s extensive experience includes working in Cable TV and telephony planning, customer service, contract management, NHS, counselling and environmental consulting. Each of these roles has honed her ability to communicate complex information clearly, manage projects efficiently, and foster strong client relationships. Her attention to detail and commitment to sustainability shine through in every project she undertakes.

Outside of work, Rachael is a lover of the outdoors. She finds joy in gardening, exploring wildlife and nature, and taking long walks. She also treasures time spent with her family and friends and has a passion for music, playing the Caixa in a samba band.

Isabel Mills

Asher Holby

SHIFT Environmental Assessor, BSc, GradISEP

Asher has a BSc Hons in Integrated Wildlife Conservation from the University of the West of England, where he developed his interest in the environment, sustainability, and biodiversity. He is passionate about conservation and sustainability and uses the skills gained from his degree and work experience to work as a SHIFT Assessor and actively make a difference in protecting the environment.

Asher has produced reports on the use of Unmanned Ariel Vehicles (UAVs) and Geographical Information systems (GIS) technology to accurately survey vegetation, as well as the use of Landsat data and GIS to assess impacts of flooding scenarios on wildlife and people.

Alongside his studies, Asher worked for three years at Westbury Wildlife Park Foundation as a volunteer. This charity provides a community green space which also helps to preserve and protect local flora and fauna and promotes physical and mental wellbeing. Having been derelict for the previous 30 years, this project mainly involved leading groups of volunteers in restorative work such as habitat creation, species surveys and community outreach. His contribution to the park is ongoing and he continues to carry out survey work to contribute to the long-term species data within the park.

Asher loves the outdoors and is a keen surfer, windsurfer, and scuba diver. He loves to be in, on or near to the ocean and long walks with his partner Matilda and their rescue greyhound, Dorothy.

Isabel Mills

Tom Simpson

SHIFT Environmental Assessor, AISEP

At SHIFT Tom delivers SECR and other carbon and environmental reports and he has over ten years’ experience in the social housing sector.  Previously Tom was a service development manager responsible for strategic commissioning within a local authority housing department. He has also had roles with responsibility for business improvement, value for money, stakeholder engagement and consultation within supported and sheltered housing, asset and tenancy management, and private sector housing services.

Passionate about sustainability, he has combined his housing career with environmental studies, qualifying so far with a BTEC in ‘Environmental Protection’ and completing units in ‘Technology for a Sustainable Future’ and ‘Environment: Change, Contest and Response’ as part of his Open University diploma. Tom is an Associate Member of the Institute of Sustainability and Environmental Professionals (ISEP).

Tom is particularly interested in biodiversity and has completed many practical and research volunteer projects for The Wildlife Trust and been involved in a number of community participation activities promoting engagement with the local environment. He is a SCUBA diver and has studied and worked on marine conservation projects in his spare time.

Isabel Mills

Steve Bullock

SHIFT Environmental Assessor, GradISEP

Steve has a BSc Hons in Environmental Science from The Open University, an achievement which was driven by his passion for sustainability and biodiversity.

Steve has produced research reports covering the causes, effects and potential solutions associated with climate change, biodiversity loss and sustainable food production. Using climate models has made him fully aware of the need to reduce carbon emissions. Steve has 20 years of experience working in the construction sector, project managing and client liaison.

In his spare time, Steve has a passion for the outdoors, walking the countryside by volunteering as a walk leader for the local walking festival or with his family and dogs. He also loves off road cycling and surfing.

Steve is working towards his professional qualifications with the Institute of Sustainability and Environmental Professionals (ISEP).

Isabel Mills

Rob Sumner

SHIFT Environmental Assessor, BA, GradISEP 

Rob has a BA Hons in Environmental Studies, a subject he developed an interest in after years spent working outdoors.

Rob has produced research reports on wood-pasture management and legislation, as well as consumer attitudes and behaviours towards sustainable diets and food shopping in Romania, where he lived for two and a half years with his partner Roxy. Through these reports, Rob has developed his data collection, analysis and report writing skills.

Whilst living there, Rob spent time volunteering on a couple of family-run, organic farms through WWOOF. These farms are committed to lessening their impact on the local and wider environment, as well as promoting the wide-ranging social and environmental benefits associated with supporting local farmers and consuming their produce. He spent his time there helping with the daily running of the farm, whilst also deepening his understanding of organic food production.

In his spare time Rob loves to spend time going camping and taking long walks with his partner and their dog, Sasha. He also enjoys playing sports, particularly football, badminton and squash.

Isabel Mills

Millie Bateman

SHIFT Environmental Assessor, GradISEP, BSc

Millie has a BSc Hons in Environmental Biology from the University of Nottingham, where she developed her passion for protecting the environment. She is interested in climate change mitigation, sustainability and biodiversity and has extensive experience in report writing and data management. These skills were enhanced during her dissertation on underutilised crops, where she hand-collected data, contributing to an ongoing, EU-funded project.

Previously Millie completed an Environmental Internship within the building materials industry, where she gained experience in engaging with clients and various governing bodies, alongside completing a project on quarry restoration, which included carrying out ecological surveys and species identification in limestone grasslands. Millie grasps new opportunities, which gained her a place on a Sustainability and Entrepreneurship summer school in France, where she participated in a “Climate Fresk” workshop and attended business trips with sustainable brands. She has also completed a module in Barcelona; “Air Pollution Field Course”, which required data collection using air sensors, GIS mapping and report writing.

Millie loves the outdoors and volunteering with local councils to promote biodiversity and conservation. She spends much of her time walking with her partner, refilling her reusable jars and bottles at the local zero-waste shop, and visiting her family and the beautiful views in Wales. She is also a cheerleader, competing nationally, despite only trying the sport in university.

Eoin McQuone

ISEP

Corporate Partnership Programme

At SHIFT we are proud to be an ISEP corporate member. This means we have joined ISEP’s mission to transform the world to sustainability. Leading organisations such as the Environment Agency, Siemens, Skanska, Network Rail, and Rolls Royce have partnered with ISEP and developed their workforces’ productivity, resilience and growth against a backdrop of numerous sustainability and climate threats, which underpins the success of their organisation.

Within the partnership, we are able to gain support, skills and resources that help us become a forward-thinking, sustainable and competitive business. We share knowledge, learn and lead on all things environment and sustainability related, driving policy change, guidance, frameworks, and professional standards.

See our listing here.

Eoin McQuone

National Housing Federation

Sector Supplier

We are a National Housing Federation sector supplier. A reputable commercial partner who has expertise within the social housing space.

Our vision

Our vision is to use environmental reporting to pave the way to a sustainable future. Imagine warm buildings that are inexpensive to run, surrounded by luscious biodiverse greenery and resilient to the adverse effects of climate change. The buildings are made from responsibly sourced materials and any waste is reduced and dealt with sustainably. Everyone in these buildings will enjoy being inside and outside and be safe in the knowledge that they are making their contribution to a sustainable world.

Environmental Policy

SHIFT is committed to minimising the environmental impact of its operations and products through the adoption of sustainable practices and continuous improvements in environmental performance.

Environmental Principles:

• To implement effective environmental management systems and to ensure the environmental awareness of our workforce. We encourage every employee to act in an environmentally responsible manner.

• To meet the requirements of relevant legislation in the regions we operate.

• To improve the environmental performance of our processes by preventing and reducing emissions, minimising waste and using responsibly sourced supplies.

• Contribute to sustainable development by using energy, water and raw materials more efficiently.

• To monitor/audit environmental performance and to report progress on policy objectives and improvement targets on a regular basis.

• To encourage suppliers and contractors to act in a responsible manner and maintain sound environmental practices.

Audits across 21 criteria
Boost sustainability credentials

Environmental Targets:

• Reduce carbon emissions for our office to net zero kgCO2 / m2 by 2050.

• Reduce water usage to 3m3 / employee / year by 2030.

• Divert 100% of waste from landfill by 2050.

• Ensure that 100% of office consumables are responsibly sourced by 2050.

If you would like to be part of this future, please be in touch with your query. The SHIFT team are professional environmentalists and have a vast range of experience. We look forward to hearing from you.

“Our SHIFT assessor Rob has helped us identify ways to report our environmental performance with greater accuracy moving forward. We also appreciated our bespoke, helpful recommendations.’’

John Kyffin-Hughes - Sustainability Manager, Citizen Housing - January 2025

‘‘Completing our first SHIFT report has been a vital step towards developing our sustainability strategy. This comprehensive evaluation has provided our teams at Trivallis with a clear understanding of our baseline performance, allowing us to establish tangible starting points and set meaningful targets aligned with the housing sector. It’s an exciting foundation that equips us to drive forward impactful sustainability initiatives with confidence and precision.”

Linda Jeynes - Regeneration & Development Co-ordinator, Trivallis - January 2025

“SHIFT provided invaluable support this year during our environmental audit. Tom guided us through the data collection process and offered practical advice to streamline this for the future. This approach was clear, supportive and tailored to our needs and has set us up for success in monitoring and managing our environmental impacts.”

Hayley Aldridge - Planned Works Administrator, Settle - January 2025

“Tom was very approachable and made the SHIFT process straightforward and manageable. His excellent level of knowledge and keen eye for detail proved really useful and meant that we felt well supported in collecting the relevant data. This included advice on identifying key areas, for example by providing a breakdown of the energy consumption by communal heating systems. This approach offered a helpful external insight into Broadacres sustainability work.”

Helen Ball - Senior Sustainability Manager, Broadacres Housing Association -                                                                                                                               January 2025

‘‘The analysis carried out by SHIFT provided insight into the benefits of different measures, such as secondary heating removal, as we make energy efficiency improvements to our homes.’’

Steven Cook - Head of Asset Sustainability, Gentoo - January 2025

“Our first SHIFT assessment has given mhs a strong baseline of our current environmental performance, highlighting both data gaps and areas for improvement. It provides clear direction on where to focus our sustainability efforts and how to enhance data collection. The structured approach offers a roadmap for ongoing progress, and we look forward to reporting with SHIFT to help us meet our commitments."

Jade Wilson - Sustainability Manager, mhs - February 2025

“Working with SHIFT on our environmental assessments has been really beneficial. This being our second year, the data collection part of the process was much smoother thanks to the groundwork laid previously, making it easier to track our progress and see where we're improving. The support and guidance from the team have been invaluable, and we’re looking forward to building on this in the future and into year 3 of the accreditation."

Huw Thomas - Director of Operations, First Choice Housing Association - March 2025

“We’re delighted with the outcome of our first SHIFT report. Our assessor Steve did a great job explaining the process and helping us collect the required data. The report is no doubt going to help us on our journey to achieve our sustainability goals."

Jacqui Saw - Head of Asset Strategy, Great Places Housing Group and                  Sarah Clenshaw - Net Zero Carbon Lead, Great Places Housing Group - April 2025

“Just wanted to reach out personally to say a massive thank you for working with us on this ESOS project. We really appreciate your approach and efficiency in which this was all carried out. Once again, a big thank you from both myself and Yasmin!”

Laura Treharne - Head of Supply Chain, JKS Restaurants - May 2025

“SHIFT provided a great service for our carbon savings report at The Market Place, our community pantry. Our assessor, Steve, made the data collection process straightforward and produced the report in a timely manner. It’s great to know that we’re hitting our carbon savings targets, while saving our customers money on their shopping! Thank you.”

James Fay - Environmental Officer, South Liverpool Homes - May 2025

“This year’s SHIFT report has given us the information we need to raise our environmental performance to a high standard in the sector. We have enjoyed working with our assessor, Asher, and look forward to working with SHIFT again on our next assessment.”

Mat Allen - Building and Compliance Information Manager, B3Living - May 2025

“The findings of this report clearly highlight the environmental benefits of restoring a building compared with a new structure. This is yet another reason to have restored the historically important Neptune Mill into a thriving workspace and social hub.”

 Tom Wilmot – Managing Director, Capital&Centric - July 2025

‘‘We really appreciate the work SHIFT and our assessor, Annie, carry out each year to complete the SHIFT assessment within our required timelines. We are very excited to have achieved Gold, which showcases the hard work our teams have put into improving our data and environmental performance over the last few years.’’

Kari Best - Strategic Planning & Insight Manager, Karbon Homes - July 2025